Terms of Service

The Services are operated by Webase Global sp. z o.o. (active status), KRS 0001119487, NIP 8652587053, REGON 529276534, registered address ul. Modrzewiowa 10, 37-450 Stalowa Wola, Poland (the "Operator", "we", "us", "our").

These Terms apply globally and govern access to and use of all components of the platform, including account services, workspaces, extensions, integrations, media storage and generation, automation jobs, publishing tools, billing systems, analytics, support channels, APIs, websites, and related documentation (collectively, the "Services").

"Account" means an individual user login profile. "Workspace" means an isolated tenant environment with its own settings, data, integrations, and billing context. "Extension" means a modular feature package that can be enabled/disabled for a workspace. "Integration" means a connection to an external provider via OAuth/API credentials.

"AI Services" means features using model providers to generate, transform, or analyze content. "Automation Runs" and "Manual Runs" mean billable workflow executions triggered automatically or manually. "API Credits" means subscription-based usage quotas. "Wallet" means prepaid monetary balance used for usage billing.

You may use AI Smart as an individual or on behalf of a legal entity. If you accept these Terms for an organization, you represent that you have authority to bind that organization.

You must be legally capable of entering into contracts under applicable law. In the EU, users should generally be at least sixteen (16) where personal-data consent standards apply; globally, users should generally be at least eighteen (18), unless local law sets another enforceable standard.

If you do not agree to these Terms, you must not use the Services.

Account access may include password login, OAuth login, password reset flows, and additional security controls. You are responsible for safeguarding credentials and for all activity occurring through your Account.

You must provide accurate and current registration information and keep it updated. You must not share credentials, create fake identities, or bypass access controls.

Workspace owners/admins are responsible for controlling member access and permissions. Actions taken by members, automations, or connected integrations in a workspace are attributed to that workspace.

The platform is modular. Functionality may depend on enabled extensions and configured integrations. Some features are unavailable unless required extensions/integrations are enabled and correctly configured.

Third-party integrations can change, fail, become restricted, or be discontinued by their providers. We may modify, suspend, replace, or remove integrations and extension capabilities where technically, contractually, legally, or security-wise necessary.

AI Smart operates under a freemium + paid subscription model with optional usage-based charging. Plans may be monthly or annual and may include quota-based allowances (for example API Credits and Automation limits) and feature gates.

Certain workloads may consume metered units (including AI model consumption, API usage units, automation executions, and other usage events defined in the system).

Subscription and top-up payments are processed through third-party payment processors, including Stripe. By paying, you authorize recurring charges for your chosen billing cycle until cancellation, and one-time/automatic wallet top-ups as configured.

Wallet supports manual top-up and optional Auto-Charge. If Auto-Charge is enabled, the system may trigger top-ups when wallet balance reaches your configured threshold, in your configured amount (subject to current minimum/maximum constraints and processor availability).

You are responsible for maintaining a valid payment method. Failed charges may cause restricted access, paused usage, or cancellation.

Usage may be covered by subscription quotas and/or wallet balance according to current workspace billing configuration. Depending on your Auto-Charge setting and billing mode, the platform may apply one balance source before another.

Usage is measured by system meters and mappings (for example model snapshots, token/seconds mappings, automation units). We may update metering logic for correctness, fraud prevention, provider compatibility, and product consistency.

We may update prices, quotas, limits, packaging, and included features. Material changes are communicated via in-product notice and/or account email and generally apply from the next renewal period unless immediate changes are required by law, provider cost shocks, fraud/security incidents, or force majeure.

Continued use after the effective date constitutes acceptance of the updated commercial terms.

Fees are exclusive of taxes unless stated otherwise. You are responsible for taxes applicable to your purchases, except taxes based on our net income.

Unless mandatory law requires otherwise, payments are non-refundable, including partially used periods, consumed usage, and already executed automation/API operations.

Chargebacks and fraudulent disputes may result in immediate suspension pending investigation.

We may block, remove, quarantine, or restrict content/workspaces when we detect policy violations, abuse patterns, legal risk, or security threats.

• No spam, phishing, fraud, scams, impersonation, deceptive marketing, or unlawful solicitation.
• No malware, exploit distribution, credential theft, prompt injection abuse intended to bypass protections, or service disruption attempts.
• No reverse engineering, unauthorized scraping, abusive automation, rate-limit bypass, or unauthorized API/system probing.
• No infringement of IP, privacy, publicity, consumer protection, election, or advertising laws.
• No unlawful content, including hate, violence, child sexual abuse material, or other prohibited content under law.

AI Services may generate text, images, video, recommendations, and automated actions. Outputs may be incorrect, incomplete, biased, delayed, repetitive, or unsuitable for your use case.

You are solely responsible for review, moderation, approval, and legal compliance of all outputs before publication or operational use. AI output is provided as a tool and not as legal, medical, tax, financial, or professional advice.

You acknowledge that model providers may apply their own terms and restrictions. We do not guarantee that a specific model, endpoint, latency, or output format will remain unchanged.

You connect third-party accounts (for example social media, analytics, and external APIs) using OAuth or credentials from inside the workspace. By connecting an integration, you authorize us to store and use tokens to perform actions you configure (for example publishing, fetching data, synchronizing feeds, running jobs).

If an integration token expires, scopes change, or provider APIs fail/change, actions may fail, require reconnect, or become unavailable. We are not responsible for provider outages, policy decisions, scope removals, or account-level sanctions imposed by those providers.

You must ensure you are authorized to act on connected third-party accounts/pages/channels and to publish in those destinations.

You retain ownership of your uploaded content and inputs. Subject to applicable law and third-party provider terms, you also retain rights in generated outputs you are entitled to hold.

You grant us a limited, worldwide, non-exclusive, royalty-free license to host, copy, process, transform, display, transmit, and create technical derivatives of your content only as needed to operate, secure, improve reliability of, and provide the Services.

You represent that you have all rights necessary to upload, process, transform, and publish your content through the Services.

Where stock media providers are used (for example stock image/video catalogs), provider license terms apply in addition to these Terms. You are responsible for ensuring your downstream use complies with those license terms, attribution rules (if any), and prohibited-use clauses.

We may restrict stock import features by plan, geography, provider policy, or abuse controls.

Free/freemium tiers may include branded output restrictions, including watermarking and feature caps for generated/imported media and publishing workflows. Paid tiers may remove or alter those restrictions as described in current plan details.

We process personal data according to our Privacy Policy and any applicable Data Processing terms. You may provide us personal data of your end-users, clients, leads, competitors, or social audiences. You remain responsible for legal basis, transparency duties, and rights handling toward those data subjects.

Data may be processed by subprocessors and infrastructure vendors required to deliver the Services, including hosting, storage, AI/API providers, analytics, and billing processors.

Where applicable, cross-border transfers are handled under lawful transfer mechanisms required by applicable law.

We implement commercially reasonable technical and organizational safeguards. No system is completely secure; you accept inherent cybersecurity risk and remain responsible for endpoint/device security and credential protection.

We may enforce session security controls (including idle and absolute session expiration), verification checks, and other anti-abuse mechanisms.

In case of incidents, we may temporarily restrict access, rotate credentials, invalidate sessions, or disable risky features to contain harm.

We retain workspace data while your account/workspace is active and for a reasonable post-termination period needed for exports, dispute handling, fraud prevention, and legal obligations, typically up to ninety (90) days unless longer retention is required by law.

The platform may provide self-service privacy controls (such as account archive/delete and data export) subject to role permissions and legal/operational constraints.

Backups may persist for limited rolling periods and are eventually overwritten according to operational backup schedules.

We may collect service telemetry, diagnostics, usage events, and operational logs to secure, operate, audit, and improve the Services, including billing integrity and abuse detection.

Support is provided through available in-product channels (for example ticketing/help modules) and documentation resources provided by plan. We may communicate critical notices, incidents, billing alerts, and policy changes via in-product notifications and/or email.

Unless separately agreed in a signed SLA, the Services are provided on an "as available" and "as is" basis without guaranteed uptime percentages.

We may conduct maintenance, upgrades, migrations, security patches, and feature rollouts that may affect availability or behavior.

Some features may be marked beta/preview/experimental and may be changed or removed at any time. Such features may have limited support and higher failure risk.

You must use APIs and automations responsibly and within documented constraints. We may enforce rate limits, quotas, anti-bot checks, and abuse throttling.

You must not circumvent metering, billing controls, queue constraints, or safety restrictions.

If you publish, schedule, or automate content through connected channels, you must comply with each destination platform's terms, content standards, ad policies, and automation rules.

You are solely responsible for obtaining required consents, disclosures, and legal approvals for commercial communications.

The Services, including software, UI, architecture, trademarks, and documentation (excluding your content), are owned by us and/or our licensors and protected by applicable IP laws.

Except for rights expressly granted in these Terms, no license or transfer of ownership is granted to you.

Each party may receive confidential information. The receiving party must protect confidential information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

You may stop using the Services at any time and cancel renewals according to your billing settings. We may suspend or terminate access immediately for legal reasons, security incidents, abuse, payment failures, policy violations, or material breach.

We may also disable specific integrations/extensions while preserving access to other components where feasible.

On termination, your access rights end, except as needed for legally required records and any limited post-termination export window we provide. Tokens may be revoked and automations may stop.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and guaranteed business outcomes.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost business, reputational harm, data loss, or downtime caused by third parties.

Our aggregate liability for all claims arising out of or related to the Services is limited to the amounts paid by you to us for the Services in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under mandatory law.

You agree to defend, indemnify, and hold harmless the Operator and its affiliates, directors, officers, employees, and contractors from claims, losses, liabilities, and costs arising out of your content, your use of integrations, your violation of law, or your breach of these Terms.

We may investigate suspicious billing/usage behavior, abuse patterns, and integrity violations. We may correct mistaken balances/usages and apply compensating entries when needed for accurate accounting and fraud prevention.

We may add, modify, limit, or remove features, integrations, models, plans, UI components, and technical parameters. We may also impose new limits where necessary for safety, legal compliance, provider constraints, or product sustainability.

We may amend these Terms. Material amendments will be announced via in-product notices and/or email before they become effective unless immediate changes are required by law or security necessity.

If you do not agree with amended Terms, you must stop using the Services before the effective date. Continued use means acceptance.

These Terms are governed by Polish law. Disputes are subject to the jurisdiction of competent courts in Poland, without prejudice to mandatory consumer protections that may apply under your local law.

Before filing a claim, parties should attempt good-faith resolution by contacting the other party with a detailed dispute notice.

You must not use the Services in violation of applicable export control or sanctions laws. You represent that you are not a prohibited party and are not located in prohibited jurisdictions to the extent such restrictions apply.

You may not assign these Terms without our prior written consent, except as required by mandatory law. We may assign these Terms and/or subcontract parts of the Services as part of corporate restructuring, merger, acquisition, or service operations.

These Terms, together with the Privacy Policy, applicable Data Processing terms, and incorporated policies, constitute the entire agreement regarding the Services and supersede prior understandings on the same subject.

If a provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce any right is not a waiver.

These Terms are provided in English for global operations. Where translations exist, the English version controls to the extent permitted by law, unless a mandatory local-language version is legally required.

Legal and contractual inquiries: legal@webase.global.

Official notices to the Operator should include your account/workspace identifier, full legal name, and a clear description of the request or claim.