Billing, usage, and support

AI Smart uses plans plus usage metering. AI, provider, crawler, enrichment, RSS, News & Trends, Campaign generation, and future Radar external calls should pass through the shared billing and usage system. Usage is recorded through quota and cost ledger flows instead of route-local payment checks.

An AI action can be blocked by plan access, quota, prepaid credit, provider readiness, missing account settings, unsafe state, or a required confirmation. Blocked actions should explain the next step, such as complete settings, connect a provider, retry later, or upgrade.

Help Center content is available publicly and inside the app. Ticket support is available from paid workspaces and platform operators. Freemium or no-plan workspaces may be guided to upgrade before creating support requests.

Include the workspace, selected Social account, route, affected Campaign or post if relevant, expected result, observed result, and whether the issue happened after generation, scheduling, publishing, account switching, or integration connection.